Platform

Help Desk

The Centralized Desk Experience Built for Financial Services

Schwab sync issues route to ops. Client questions route to advisors. Auto-routing that knows the difference between a DocuSign error and a portfolio rebalance.

Built for your world. Not everyone elses.

The Problem

Your Help Desk Doesn’t Speak Wealth Management

Tuesday, 9 AM. New account opening failed.

Advisor creates ticket: “Account not working.”
Generic system asks: “Hardware or Software?”

What the advisor actually needs:

“Did DocuSign complete? Is Orion synced? Where’s the custodial data?”

What your system gives:

Categories built for selling widgets, not managing wealth.

Your help desk doesn’t understand your business.

What’s Actually Broken

Generic Tools for Specific Problems

Category Confusion

“IT Issue” doesn’t help when the problem spans CRM, custodian, and portfolio system. Everything becomes “Other.”

Integration Ignorance

System can’t see that the Orion sync failed, so it can’t route to the person who fixes Orion syncs.

Context Blindness

Ticket says “client portal broken” but doesn’t know Mrs. Johnson has $5M and is calling tomorrow.

Solution Scatter

Fix gets documented generically. Next time same Schwab integration breaks? Start from scratch.

Your wealth management problems need wealth management solutions.

What We Fix

The First Help Desk Built for Wealth Management

Wealth-Native Categories

CRM sync issues. Custodial data problems. Trading platform errors. Portfolio reconciliation failures. Categories that match your reality.

Wealth-Native Categories

CRM sync issues. Custodial data problems. Trading platform errors. Portfolio reconciliation failures. Categories that match your reality.

Wealth-Native Categories

CRM sync issues. Custodial data problems. Trading platform errors. Portfolio reconciliation failures. Categories that match your reality.

Deep System Integration

Connects to your actual tools. Sees when Orion fails. Knows when DocuSign hangs. Routes based on what actually broke.

Deep System Integration

Connects to your actual tools. Sees when Orion fails. Knows when DocuSign hangs. Routes based on what actually broke.

Deep System Integration

Connects to your actual tools. Sees when Orion fails. Knows when DocuSign hangs. Routes based on what actually broke.

Client Context Intelligence

Every ticket includes client tier, account status, and relationship details. VIP clients get VIP treatment automatically.

Client Context Intelligence

Every ticket includes client tier, account status, and relationship details. VIP clients get VIP treatment automatically.

Client Context Intelligence

Every ticket includes client tier, account status, and relationship details. VIP clients get VIP treatment automatically.

Operational Workflow Integration

Links to your new account opening, trading workflows, and case resolution processes. Fix the ticket, update the workflow.

Operational Workflow Integration

Links to your new account opening, trading workflows, and case resolution processes. Fix the ticket, update the workflow.

Operational Workflow Integration

Links to your new account opening, trading workflows, and case resolution processes. Fix the ticket, update the workflow.

Centralized Help Desk

What You Get

Wealth Management Intelligence

Pre-built categories for CRM, custodial, trading, & planning issues

Automatic integration status checking

Client tier recognition & priority routing

Account-specific context in every ticket

Wealth Management Intelligence

Pre-built categories for CRM, custodial, trading, & planning issues

Automatic integration status checking

Client tier recognition & priority routing

Account-specific context in every ticket

Wealth Management Intelligence

Pre-built categories for CRM, custodial, trading, & planning issues

Automatic integration status checking

Client tier recognition & priority routing

Account-specific context in every ticket

Intelligent Data Assembly

Pulls account status from portfolio systems

Includes client information from CRM

Shows recent activity from trading platforms

Assembles complete picture before anyone starts working

Intelligent Data Assembly

Pulls account status from portfolio systems

Includes client information from CRM

Shows recent activity from trading platforms

Assembles complete picture before anyone starts working

Intelligent Data Assembly

Pulls account status from portfolio systems

Includes client information from CRM

Shows recent activity from trading platforms

Assembles complete picture before anyone starts working

System-Aware Routing

Routes Orion issues to Orion experts automatically

Escalates custodial problems to operations

Flags compliance issues for review

Balances workload across specialized teams

System-Aware Routing

Routes Orion issues to Orion experts automatically

Escalates custodial problems to operations

Flags compliance issues for review

Balances workload across specialized teams

System-Aware Routing

Routes Orion issues to Orion experts automatically

Escalates custodial problems to operations

Flags compliance issues for review

Balances workload across specialized teams

Operational Integration

Links tickets to new account opening workflows

Connects trading issues to trade resolution processes

Integrates with case management & approvals

Updates all systems when problems are resolved

Operational Integration

Links tickets to new account opening workflows

Connects trading issues to trade resolution processes

Integrates with case management & approvals

Updates all systems when problems are resolved

Operational Integration

Links tickets to new account opening workflows

Connects trading issues to trade resolution processes

Integrates with case management & approvals

Updates all systems when problems are resolved

Knowledge That Sticks

Solutions captured in wealth management terms

Searchable by account type, system, & issue

Reusable fixes for common integration problems

Continuous learning from your specific environment

Knowledge That Sticks

Solutions captured in wealth management terms

Searchable by account type, system, & issue

Reusable fixes for common integration problems

Continuous learning from your specific environment

Knowledge That Sticks

Solutions captured in wealth management terms

Searchable by account type, system, & issue

Reusable fixes for common integration problems

Continuous learning from your specific environment

The Transformation

The Transformation

Before Milemarker Help Desk

Before Milemarker Help Desk

  1. Issue Categories = "Other" For Everything Wealth Management

  2. System Integration = What Integration?

  3. Problem Context = Advisor Explains From Scratch Every Time

  4. Solution Reuse = Start Over With Every Similar Issue

New account opening = 2 weeks, 6 systems, 47 manual steps

Approval process = email ping-pong and hope

Help desk = "have you tried turning it off and on again?"

Process visibility = "let me get back to you"

New account opening = 2 weeks, 6 systems, 47 manual steps

Approval process = email ping-pong and hope

Help desk = "have you tried turning it off and on again?"

Process visibility = "let me get back to you"

After Milemarker Help Desk

After Milemarker Help Desk

Issue Categories

Built For Wealth Management Reality

System Integration

Sees Your Actual Tech Stack

Problem Context

Complete Picture Assembled Automatically

Solution Reuse

Searchable Database Of Working Fixes

" Finally, someone is leveling up the data experience for advisors. What Milemarker is doing has been long overdue in the wealth management industry. "

Torie Happe

VP of Business Development, Jump AI

" Finally, someone is leveling up the data experience for advisors. What Milemarker is doing has been long overdue in the wealth management industry. "

Torie Happe

VP of Business Development, Jump AI

" Finally, someone is leveling up the data experience for advisors. What Milemarker is doing has been long overdue in the wealth management industry. "

Torie Happe

VP of Business Development, Jump AI

85%

Reduction In "Miscategorized" Tickets

85%

Reduction In "Miscategorized" Tickets

70%

Faster Resolution For System Integration Issues

70%

Faster Resolution For System Integration Issues

Zero

Time Wasted Explaining Basic Wealth Management Concepts

Zero

Time Wasted Explaining Basic Wealth Management Concepts

Complete

Audit Trail That Compliance Actually Understands

Complete

Audit Trail That Compliance Actually Understands

Centralized Help Desk

Built For Your Technology Stack

CRM Integration

When Salesforce sync fails, system knows exactly what broke and who fixes it.

CRM Integration

Connect Investment Decisions To Trade Execution

Automatic Allocation & Rebalancing

Real-Time Funding Alerts & Cash Management

Maintain context across all operational systems

CRM Integration

When Salesforce sync fails, system knows exactly what broke and who fixes it.

Custodial Intelligence

Schwab data issues route to custodial specialists with account context included.

Custodial Intelligence

Comprehensive Performance Tracking Across All Investments

Risk Analytics & Attribution Reporting

Custom Benchmarking & Peer Comparisons

Regulatory reporting integration for serious issues

Custodial Intelligence

Schwab data issues route to custodial specialists with account context included.

Portfolio System Awareness

Seamlessly integrate acquired advisors with their existing compensation terms. No disruption to their pay structure.

Portfolio System Awareness

Connect Investment Decisions To Trade Execution

Automatic Allocation & Rebalancing

Real-Time Funding Alerts & Cash Management

Maintain context across all operational systems

Portfolio System Awareness

Seamlessly integrate acquired advisors with their existing compensation terms. No disruption to their pay structure.

Trading Platform Connection

When trades fail, system includes order details, allocation information, and client context.

Trading Platform Connection

Comprehensive Performance Tracking Across All Investments

Risk Analytics & Attribution Reporting

Custom Benchmarking & Peer Comparisons

Regulatory reporting integration for serious issues

Trading Platform Connection

When trades fail, system includes order details, allocation information, and client context.

Planning Software Integration

eMoney, MoneyGuidePro, RightCapital issues handled by people who know those systems.

Planning Software Integration

Comprehensive Performance Tracking Across All Investments

Risk Analytics & Attribution Reporting

Custom Benchmarking & Peer Comparisons

Regulatory reporting integration for serious issues

Planning Software Integration

eMoney, MoneyGuidePro, RightCapital issues handled by people who know those systems.

Centralized Help Desk

Advanced Wealth Management Features

Advanced Wealth Management Features

Operational Workflow Links

Connect help desk issues to broader operational processes

Update new account opening workflows when systems are fixed

Link trading issues to trade resolution procedures

Maintain context across all operational systems

Operational Workflow Links

Connect help desk issues to broader operational processes

Update new account opening workflows when systems are fixed

Link trading issues to trade resolution procedures

Maintain context across all operational systems

Compliance Integration

Automatic flagging for issues requiring compliance review

Audit trail documentation that satisfies regulators

Risk assessment for client-impacting problems

Regulatory reporting integration for serious issues

Compliance Integration

Automatic flagging for issues requiring compliance review

Audit trail documentation that satisfies regulators

Risk assessment for client-impacting problems

Regulatory reporting integration for serious issues

Get help that actually helps wealth managers.

Why This Matters

Generic help desks create more problems than they solve in wealth management. You need support that understands your business.

Stop Explaining Your Industry To Your Tools.

Stop Explaining Your Industry To Your Tools.

Stop Explaining Your Industry To Your Tools.

Stop Routing Tickets To Wrong Departments.

Stop Routing Tickets To Wrong Departments.

Stop Routing Tickets To Wrong Departments.

Stop Losing Context With Every Handoff.

Stop Losing Context With Every Handoff.

Stop Losing Context With Every Handoff.

Frequently asked questions.

Can’t find what you’re looking for? Reach out to our team at hello@milemarker.co

What is Milemarker?

Milemarker is a data infrastructure platform built for wealth management. It connects more than 690 data sources — custodians, CRMs, portfolio accounting, financial planning, billing, and compliance systems — and reconciles them into a single data lake your firm owns. Firms use it to report revenue across custodians, track advisor productivity, reconcile billing and fees, and put clean data behind AI.

Who is Milemarker built for?

Milemarker serves RIAs and family offices, independent broker-dealers, banks and trust companies, insurance carriers, private equity–backed platforms and aggregators, TAMPs and OCIOs, fund managers, and asset managers. The problem is the same across all of them: client, account, position, and revenue data sits in systems that were never designed to talk to each other, and no one can answer a basic question about the business without an export.

Does Milemarker replace our current technology stack?

No. Milemarker connects the systems you already use without requiring you to replace them. Advisors continue using their existing CRM, portfolio platform, and planning tools — Milemarker normalizes and unifies the data underneath.

How long does implementation take?

Implementations run between 2 and 12 weeks. Where a firm lands in that range depends on scope and on how quickly your team picks up Milemarker MCP — teams that lean on it move fastest.

Milemarker stays hands-on throughout, because the goal is for your team to run the platform rather than depend on ours. Every firm gets a success manager dedicated to making sure your business goals are met, working sessions every other week, training sessions, monthly partner calls, regular release notes, and full documentation.

What does Milemarker do with my firm's data?

Milemarker reads from the systems your firm already runs, normalizes each source into a consistent structure, and reconciles them into one record. That record lives in your firm's own governed environment, not a shared vendor database. You keep the raw feeds, the normalized tables, and the logic that produced them. Milemarker never uses your data to train AI models, and it is never for sale.

Does Milemarker train AI models on my client data?

No. At Milemarker we want to be absolutely clear: your data is yours. We treat it as sacred, we never use it to train AI models, and it is never for sale. Your firm's data sits in a governed environment scoped to your firm, with access controlled by your own roles and permissions.

What happens to my data if we stop using Milemarker?

You own your data. That does not change when the relationship does — your firm's data is yours during the engagement and yours afterward. It is never sold, and it is never used to train AI models.

Where does my firm's data live, and who can access it?

Your data lands in a governed environment scoped to your firm, with access controlled by your own roles and permissions rather than shared across customers. Milemarker runs on redundant infrastructure across three cloud providers and monitors it continuously. Data residency controls, right to deletion, and privacy-first defaults are built in, and the platform is GDPR compliant.

Is Milemarker SOC 2 certified?

Yes. Milemarker is SOC 2 certified, and is currently pursuing ISO 42001 certification for AI management systems. Data residency controls, right to deletion, and privacy-first defaults are built into the platform, which runs on redundant infrastructure across three cloud providers under continuous monitoring.

What systems does Milemarker connect to?

More than 690 data connections, spanning custodians, CRMs, portfolio accounting and performance systems, financial planning tools, billing and revenue platforms, document management, and compliance systems. Milemarker builds and maintains these connections directly and partners with third-party providers to extend them, so the catalog grows continuously. Connections specific to wealth management — the systems generalist data tools tend not to cover — are the deliberate focus.

Do I need engineers or an IT project to use Milemarker?

No. Milemarker builds and maintains the connections, so your firm does not write code, run extracts, or stand up infrastructure. Operations teams work in Milemarker directly — building reports, reconciling revenue, and changing what leadership sees without filing a ticket or waiting on a development cycle.

What makes a firm's data "AI-ready"?

Data is AI-ready when a model can answer a question about your business without a person first explaining where everything lives and which fields mean what. Most firms fail that test — their data is spread across systems with conflicting identifiers, inconsistent field names, and no shared definition of a household or a fee. Milemarker does the normalization and reconciliation up front, so AI works against one reconciled record instead of a dozen partial ones.

What is Milemarker MCP?

Milemarker MCP connects Claude directly to your firm's Milemarker environment. You describe the metric, table, chart, or dashboard you want in plain language, and it gets built against your real data — including the styling on top of it. It reads and builds; it cannot alter the underlying data.

Can I build reports by describing what I want?

Yes. Operations leaders at firms using Milemarker MCP build reconciled revenue views, quarterly fee forecasts, client health scoring, and leadership dashboards by describing them rather than specifying them for someone else to build. The work that used to wait on an engineering queue now happens the same day the question is asked.

Frequently asked questions.

Can’t find what you’re looking for? Reach out to our team at hello@milemarker.co

What is Milemarker?

Milemarker is a data infrastructure platform built for wealth management. It connects more than 690 data sources — custodians, CRMs, portfolio accounting, financial planning, billing, and compliance systems — and reconciles them into a single data lake your firm owns. Firms use it to report revenue across custodians, track advisor productivity, reconcile billing and fees, and put clean data behind AI.

Who is Milemarker built for?

Milemarker serves RIAs and family offices, independent broker-dealers, banks and trust companies, insurance carriers, private equity–backed platforms and aggregators, TAMPs and OCIOs, fund managers, and asset managers. The problem is the same across all of them: client, account, position, and revenue data sits in systems that were never designed to talk to each other, and no one can answer a basic question about the business without an export.

Does Milemarker replace our current technology stack?

No. Milemarker connects the systems you already use without requiring you to replace them. Advisors continue using their existing CRM, portfolio platform, and planning tools — Milemarker normalizes and unifies the data underneath.

How long does implementation take?

Implementations run between 2 and 12 weeks. Where a firm lands in that range depends on scope and on how quickly your team picks up Milemarker MCP — teams that lean on it move fastest.

Milemarker stays hands-on throughout, because the goal is for your team to run the platform rather than depend on ours. Every firm gets a success manager dedicated to making sure your business goals are met, working sessions every other week, training sessions, monthly partner calls, regular release notes, and full documentation.

What does Milemarker do with my firm's data?

Milemarker reads from the systems your firm already runs, normalizes each source into a consistent structure, and reconciles them into one record. That record lives in your firm's own governed environment, not a shared vendor database. You keep the raw feeds, the normalized tables, and the logic that produced them. Milemarker never uses your data to train AI models, and it is never for sale.

Does Milemarker train AI models on my client data?

No. At Milemarker we want to be absolutely clear: your data is yours. We treat it as sacred, we never use it to train AI models, and it is never for sale. Your firm's data sits in a governed environment scoped to your firm, with access controlled by your own roles and permissions.

What happens to my data if we stop using Milemarker?

You own your data. That does not change when the relationship does — your firm's data is yours during the engagement and yours afterward. It is never sold, and it is never used to train AI models.

Where does my firm's data live, and who can access it?

Your data lands in a governed environment scoped to your firm, with access controlled by your own roles and permissions rather than shared across customers. Milemarker runs on redundant infrastructure across three cloud providers and monitors it continuously. Data residency controls, right to deletion, and privacy-first defaults are built in, and the platform is GDPR compliant.

Is Milemarker SOC 2 certified?

Yes. Milemarker is SOC 2 certified, and is currently pursuing ISO 42001 certification for AI management systems. Data residency controls, right to deletion, and privacy-first defaults are built into the platform, which runs on redundant infrastructure across three cloud providers under continuous monitoring.

What systems does Milemarker connect to?

More than 690 data connections, spanning custodians, CRMs, portfolio accounting and performance systems, financial planning tools, billing and revenue platforms, document management, and compliance systems. Milemarker builds and maintains these connections directly and partners with third-party providers to extend them, so the catalog grows continuously. Connections specific to wealth management — the systems generalist data tools tend not to cover — are the deliberate focus.

Do I need engineers or an IT project to use Milemarker?

No. Milemarker builds and maintains the connections, so your firm does not write code, run extracts, or stand up infrastructure. Operations teams work in Milemarker directly — building reports, reconciling revenue, and changing what leadership sees without filing a ticket or waiting on a development cycle.

What makes a firm's data "AI-ready"?

Data is AI-ready when a model can answer a question about your business without a person first explaining where everything lives and which fields mean what. Most firms fail that test — their data is spread across systems with conflicting identifiers, inconsistent field names, and no shared definition of a household or a fee. Milemarker does the normalization and reconciliation up front, so AI works against one reconciled record instead of a dozen partial ones.

What is Milemarker MCP?

Milemarker MCP connects Claude directly to your firm's Milemarker environment. You describe the metric, table, chart, or dashboard you want in plain language, and it gets built against your real data — including the styling on top of it. It reads and builds; it cannot alter the underlying data.

Can I build reports by describing what I want?

Yes. Operations leaders at firms using Milemarker MCP build reconciled revenue views, quarterly fee forecasts, client health scoring, and leadership dashboards by describing them rather than specifying them for someone else to build. The work that used to wait on an engineering queue now happens the same day the question is asked.

Frequently asked questions.

Can’t find what you’re looking for? Reach out to our team at hello@milemarker.co

What is Milemarker?

Milemarker is a data infrastructure platform built for wealth management. It connects more than 690 data sources — custodians, CRMs, portfolio accounting, financial planning, billing, and compliance systems — and reconciles them into a single data lake your firm owns. Firms use it to report revenue across custodians, track advisor productivity, reconcile billing and fees, and put clean data behind AI.

Who is Milemarker built for?

Milemarker serves RIAs and family offices, independent broker-dealers, banks and trust companies, insurance carriers, private equity–backed platforms and aggregators, TAMPs and OCIOs, fund managers, and asset managers. The problem is the same across all of them: client, account, position, and revenue data sits in systems that were never designed to talk to each other, and no one can answer a basic question about the business without an export.

Does Milemarker replace our current technology stack?

No. Milemarker connects the systems you already use without requiring you to replace them. Advisors continue using their existing CRM, portfolio platform, and planning tools — Milemarker normalizes and unifies the data underneath.

How long does implementation take?

Implementations run between 2 and 12 weeks. Where a firm lands in that range depends on scope and on how quickly your team picks up Milemarker MCP — teams that lean on it move fastest.

Milemarker stays hands-on throughout, because the goal is for your team to run the platform rather than depend on ours. Every firm gets a success manager dedicated to making sure your business goals are met, working sessions every other week, training sessions, monthly partner calls, regular release notes, and full documentation.

What does Milemarker do with my firm's data?

Milemarker reads from the systems your firm already runs, normalizes each source into a consistent structure, and reconciles them into one record. That record lives in your firm's own governed environment, not a shared vendor database. You keep the raw feeds, the normalized tables, and the logic that produced them. Milemarker never uses your data to train AI models, and it is never for sale.

Does Milemarker train AI models on my client data?

No. At Milemarker we want to be absolutely clear: your data is yours. We treat it as sacred, we never use it to train AI models, and it is never for sale. Your firm's data sits in a governed environment scoped to your firm, with access controlled by your own roles and permissions.

What happens to my data if we stop using Milemarker?

You own your data. That does not change when the relationship does — your firm's data is yours during the engagement and yours afterward. It is never sold, and it is never used to train AI models.

Where does my firm's data live, and who can access it?

Your data lands in a governed environment scoped to your firm, with access controlled by your own roles and permissions rather than shared across customers. Milemarker runs on redundant infrastructure across three cloud providers and monitors it continuously. Data residency controls, right to deletion, and privacy-first defaults are built in, and the platform is GDPR compliant.

Is Milemarker SOC 2 certified?

Yes. Milemarker is SOC 2 certified, and is currently pursuing ISO 42001 certification for AI management systems. Data residency controls, right to deletion, and privacy-first defaults are built into the platform, which runs on redundant infrastructure across three cloud providers under continuous monitoring.

What systems does Milemarker connect to?

More than 690 data connections, spanning custodians, CRMs, portfolio accounting and performance systems, financial planning tools, billing and revenue platforms, document management, and compliance systems. Milemarker builds and maintains these connections directly and partners with third-party providers to extend them, so the catalog grows continuously. Connections specific to wealth management — the systems generalist data tools tend not to cover — are the deliberate focus.

Do I need engineers or an IT project to use Milemarker?

No. Milemarker builds and maintains the connections, so your firm does not write code, run extracts, or stand up infrastructure. Operations teams work in Milemarker directly — building reports, reconciling revenue, and changing what leadership sees without filing a ticket or waiting on a development cycle.

What makes a firm's data "AI-ready"?

Data is AI-ready when a model can answer a question about your business without a person first explaining where everything lives and which fields mean what. Most firms fail that test — their data is spread across systems with conflicting identifiers, inconsistent field names, and no shared definition of a household or a fee. Milemarker does the normalization and reconciliation up front, so AI works against one reconciled record instead of a dozen partial ones.

What is Milemarker MCP?

Milemarker MCP connects Claude directly to your firm's Milemarker environment. You describe the metric, table, chart, or dashboard you want in plain language, and it gets built against your real data — including the styling on top of it. It reads and builds; it cannot alter the underlying data.

Can I build reports by describing what I want?

Yes. Operations leaders at firms using Milemarker MCP build reconciled revenue views, quarterly fee forecasts, client health scoring, and leadership dashboards by describing them rather than specifying them for someone else to build. The work that used to wait on an engineering queue now happens the same day the question is asked.

Ready to Help Your Advisors?

Free analysis of how generic ticketing fails wealth management.

Watch intelligent routing with full system context.

30 minutes to design support that understands your business.

Ready to Help Your Advisors?

Free analysis of how generic ticketing fails wealth management.

Watch intelligent routing with full system context.

30 minutes to design support that understands your business.

Ready to Help Your Advisors?

Free analysis of how generic ticketing fails wealth management.

Watch intelligent routing with full system context.

30 minutes to design support that understands your business.

Ready to Connect Your Stack?

30-minute consultation on your data strategy and requirements.

Watch a walkthrough of the platform in action.

Ready to Connect Your Stack?

30-minute consultation on your data strategy and requirements.

Watch a walkthrough of the platform in action.

Ready to Connect Your Stack?

30-minute consultation on your data strategy and requirements.

Watch a walkthrough of the platform in action.